Refund and Returns Policy

Effective Date: May 8, 2026

Introduction

At NorthPro Supplies (“we”, “our”, or “us”), customer satisfaction is important to us. This Refund & Return Policy outlines the conditions under which returns, exchanges, refunds, and cancellations may be accepted for purchases made through our website and business operations in Canada.

1. Eligibility for Returns

To be eligible for a return:

  • Items must be unused, unopened, and in original packaging
  • Return requests must be made within 14 days of delivery
  • Proof of purchase or order confirmation is required
  • Products marked as final sale, clearance, custom, or special-order items may not be eligible for return

2. Non-Returnable Items

The following items are generally non-refundable and non-returnable:

  • Used or damaged products
  • Opened consumable products
  • Custom-made or special-order products
  • Clearance or final sale items
  • Gift cards (if applicable)

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery
  • Provide photos of the item and packaging where possible
  • We may offer a replacement, exchange, store credit, or refund depending on the situation

4. Return Process

To initiate a return:

  1. Contact our customer support team
  2. Provide your order number and reason for return
  3. Wait for return authorization instructions
  4. Ship the product to the approved return address

Customers may be responsible for return shipping costs unless the return is due to our error or a defective product.

5. Refunds

Once your returned item is received and inspected:

  • Approved refunds will be processed to the original payment method
  • Refund processing times may vary depending on your financial institution
  • Shipping fees are generally non-refundable unless required by law or due to our error

6. Exchanges

Exchanges may be available for eligible products depending on stock availability. If the requested replacement item is unavailable, a refund or store credit may be issued instead.

7. Order Cancellations

Orders may only be cancelled before shipment processing begins. Once an order has shipped, it cannot be cancelled and will instead fall under the return process outlined above.

8. Limitation of Liability

NorthPro Supplies is not responsible for delays, damages, or losses caused by third-party shipping providers, misuse of products, or circumstances beyond our reasonable control.

9. Consumer Rights

Nothing in this policy limits or excludes any rights you may have under applicable Canadian consumer protection laws, including laws applicable in British Columbia and other Canadian provinces.

10. Changes to This Policy

We reserve the right to update or modify this Refund & Return Policy at any time without prior notice. Changes will become effective upon posting to our website.

11. Contact Information

NorthPro Supplies Ltd.
19110 24 Ave Unit 106
Surrey, BC V3Z 6S7
Canada

Phone: +1 778-668-2499
Email: sales@northprosupplies.com
Website: https://northprosupplies.com/