Effective Date: May 8, 2026
Introduction
At NorthPro Supplies (“NorthPro Supplies”, “we”, “our”, or “us”), we are committed to protecting your privacy and safeguarding your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.
1. Information We Collect
We may collect the following types of personal information:
- Full name
- Business name
- Billing and shipping address
- Email address
- Phone number
- Payment transaction information
- Login credentials
- Purchase history
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics information
2. How We Use Your Information
We use your information for purposes including:
- Processing and fulfilling orders
- Providing customer support
- Delivering products and services
- Managing wholesale and business accounts
- Sending order updates and service communications
- Improving our website and customer experience
- Preventing fraud and maintaining website security
- Complying with legal obligations
- Sending promotional communications where permitted
3. Consent
By providing personal information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy, except where otherwise permitted or required by law. You may withdraw your consent at any time, subject to legal or contractual restrictions.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic and performance
- Remember user preferences
- Enhance your shopping experience
You may disable cookies through your browser settings; however, some website features may not function properly.
5. Sharing of Information
We do not sell or rent your personal information.
We may share your information with trusted third parties only when necessary, including:
- Payment processors
- Shipping and logistics providers
- IT and website service providers
- Marketing platforms
- Legal or regulatory authorities where required by law
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, misuse, loss, or theft. While we take reasonable precautions, no method of electronic transmission or storage is completely secure.
7. Retention of Information
We retain personal information only as long as necessary for fulfilling the purposes identified in this policy, meeting legal requirements, resolving disputes, and enforcing agreements. When information is no longer required, it is securely deleted or anonymized.
8. Your Rights
Under applicable Canadian privacy laws, you may have the right to:
- Access your personal information
- Request corrections to inaccurate information
- Withdraw consent
- Request deletion where legally permitted
- Ask questions regarding our privacy practices
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.
10. Children’s Privacy
Our products and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or website functionality. Updated versions will be posted on this page with the revised effective date.
12. Contact Information
NorthPro Supplies Ltd.
19110 24 Ave Unit 106
Surrey, BC V3Z 6S7
Canada
Phone: +1 778-668-2499
Email: sales@northprosupplies.com
Website: https://northprosupplies.com/
Compliance Notice
This Privacy Policy is intended to support compliance with Canadian privacy requirements, including PIPEDA and applicable provincial privacy legislation.