At NORTHPRO, we strive to ensure your complete satisfaction with every purchase made through our website www.northprosupplies.com. If, for any reason, you are not entirely satisfied with your purchase, we offer a straightforward return policy to facilitate a smooth and hassle-free process.
Our Return Policy:
Eligibility:
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.
Returns must be initiated within 2 days of the purchase date. After this period, we regret that we cannot offer a refund or exchange.
Return Process:
To initiate a return, please contact our customer service team at sales@northprosupplies.com or 778-668-2499 to obtain a Return Merchandise Authorization (RMA) number.
Once you have received your RMA number, securely package your item along with the original invoice or proof of purchase, and clearly mark the RMA number on the package.
Ship the item back to us using a trackable shipping method to ensure safe delivery.
Refund:
Upon receipt of the returned item, our team will inspect it to verify its eligibility for a refund.
If approved, we will process your refund to the original method of payment within 7-15 business days. Please note that shipping costs are non-refundable.
Refunds may take some time to appear in your account depending on your financial institution's processing times.
Exchanges:
If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and indicate your preference for an exchange.
Once we receive your returned item and verify its eligibility, we will process the exchange and ship the new item to you promptly.
Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please contact us immediately upon receipt to arrange for a replacement or refund.
Exceptions:
Certain items may not be eligible for return due to hygiene reasons or other restrictions. Please refer to the product description or contact our customer service team for clarification before making your purchase.
Contact Us:
If you have any questions or concerns regarding our return policy or need assistance with a return, please don't hesitate to contact our customer service team at sales@northprosupplies.com or 778-668-2499. We are here to help.
We appreciate your trust in NORTHPRO, and we are committed to providing you with exceptional products and service. Thank you for choosing www.northprosupplies.com for your safety equipment needs.
